IT Support Packages for Growing Businesses
Tiered managed services designed to keep your users, devices, servers, network, and Microsoft 365 environment secure, stable, and easy to operate.
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What Are Managed IT Support Packages?
STG Managed IT Support Packages are tiered managed services designed to keep your users, devices, servers, network, and Microsoft 365 environment secure, stable, and easy to operate.
We deliver a blend of service desk support, endpoint and server management, network monitoring, cybersecurity, backup/DR, and (in higher tiers) on-site support and strategic technology planning.
Pricing Packages
Pricing depends on organization size, user/device/server footprint, cybersecurity requirements, compliance needs, support hours, and on-site needs. These tiers provide predictable monthly pricing with room for customization.
| Feature | EssentialCore Support $149/mo + $79/user/mo minimum 10 users | Most popular StandardProactive Managed IT $249/mo + $139/user/mo minimum 10 users | PremiumFully Managed IT + Security $399/mo + $199/user/mo minimum 10 users |
|---|---|---|---|
| Support Coverage | Business-hours service desk + remote | 24/7 service desk + remote | 24/7 service desk + remote + on-site |
| Monitoring | Basic monitoring (key services) | 24/7 server & network monitoring | 24/7 monitoring + expanded coverage |
| Device & OS Management | Windows/macOS (baseline) | Windows/macOS/Linux management | Windows/macOS/Linux + MDM |
| Microsoft 365 | Tenant admin + baseline security | M365 management + governance | M365 + advanced security & governance |
| Security | Foundational hardening | Security monitoring + best practices | Advanced EDR + incident response |
| Patch & Maintenance | Patch guidance (as-needed) | Patch management + preventative maintenance | Patch mgmt + maintenance + network admin |
| Backup & DR | Optional add-on | Managed backup/DR (core) | Managed backup/DR + annual DR testing |
| Standards & Planning | Not included | Standards alignment (baseline) | Standards + strategic technology planning |
| Quarterly Review | Not included | Optional | Included |
| Asset & License Mgmt | Not included | Optional | Included |
| Optional Add-ons | Backup/DR, EDR, MDM, after-hours | On-site blocks, advanced security, M365 backup | M365 backup, compliance packages, SOC/MDR |
Licensing & Storage Disclaimer: Software licensing/subscriptions and storage consumption are not included in these package prices unless explicitly stated in your agreement. This includes Microsoft 365 licenses, endpoint security/EDR licensing, backup/DR licensing, MDM licensing, and any third-party software subscriptions. Storage is billed separately based on capacity, retention, and provider rates.
Service Components
Our packages are built around a complete managed IT lifecycle.
24/7 Service Desk
Remote support, troubleshooting, and end-user guidance
Server & Network Monitoring (24/7)
Health checks, alerting, and incident response
Endpoint & Device Management
Windows, macOS, and Linux device support + mobile device management (MDM)
Microsoft 365 Management
Tenant administration, security configuration, and user lifecycle management
Cybersecurity
Advanced endpoint detection & response (EDR), security hardening, and response workflows
Patch Management
OS and third-party patching + update compliance
Preventative Maintenance & Network Admin
Routine maintenance, performance tuning, and optimization
Backup & Disaster Recovery
Managed backup/DR solution, backup system management, and restore support
DR Testing & Reporting
Annual disaster recovery testing (higher tiers) with documentation
Standards & Strategic Planning
Standards alignment, technology roadmap, quarterly reviews (higher tiers)
Asset & License Management
Equipment inventory, software licensing, and warranty tracking (higher tiers)
Key Areas We Support
IT Infrastructure
Monitor and maintain network, servers, and cloud environment for reliability, security, and scalability.
Cybersecurity
Layered protections including MFA, Conditional Access, endpoint/identity controls, and security monitoring.
User Management & Support
Onboarding/offboarding, license management, password resets, and Microsoft 365 + common third-party app support.
Cloud & Device Management
Intune-based centralized device control, software deployment, and patching.
Business Continuity
Backups, recovery planning, and incident response to protect critical data and restore operations.
Why Do You Need a Managed Services Provider?
Your Business
Proactive monitoring and optimized systems keep operations smooth and customer satisfaction high.
Your Team
Less friction, faster support, and better tool adoption—so employees stay focused on their work.
Your Bottom Line
Reduced risk, fewer outages, predictable costs, and optimized licensing.
Related Services
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Cloud phone systems, Teams calling, and call routing for your business.
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Managed backups and rapid recovery that keep your business running.
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Automate repetitive work and integrate AI responsibly into your operations.
Learn moreDigital Transformation Assessment
Benchmark your current state and get a prioritized technology roadmap.
Learn moreReady to Get Started?
Let's discuss how STG Technologies can help your business thrive with enterprise-grade IT without the overhead of an in-house team.